1. Introduction
PROCONNECT SOLUTIONS LLC ("PROCONNECT," "we," "us," or "our") respects your privacy and is committed to protecting information you provide when using our website, contacting us, or submitting an inquiry regarding internet service options.
This Privacy Policy describes the types of information we may collect, how we may use that information, when information may be shared, and choices available to you.
By using this website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with our website, we may collect information such as:
- First and last name.
- Email address.
- Telephone or mobile phone number.
- Service or installation address.
- ZIP code and general location information.
- Information about your internet service needs or preferences.
- Information contained in messages or inquiries submitted through our website.
- Information you voluntarily provide when communicating with us.
We may also automatically receive certain technical information when you visit our website, such as browser type, device information, IP address, referring pages, and general website usage information.
3. How We Use Information
We may use information collected through our website for legitimate business purposes, including:
- Responding to inquiries and requests.
- Assisting with internet service availability inquiries.
- Communicating about requested services.
- Scheduling or coordinating requested assistance.
- Providing customer support.
- Sending service-related communications.
- Sending promotional communications where permitted and where appropriate consent has been obtained.
- Maintaining and improving our website.
- Preventing fraud, abuse, or unauthorized activity.
- Complying with applicable legal requirements.
4. Information Sharing
We do not sell your personal information for money.
We may share information when reasonably necessary to operate our business, provide requested assistance, or comply with legal obligations.
Depending on the circumstances, information may be shared with service providers, technology providers, communication providers, hosting providers, customer-support providers, or other vendors that assist us in operating our business.
Important: We do not share mobile information with third parties or affiliates for their own marketing or promotional purposes.
We may also disclose information if required by law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, property, users, or business.
5. Mobile Information
If you provide a mobile telephone number, we may use it to respond to your inquiry or provide communications related to services you have requested, subject to your choices and applicable law.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Your mobile information may be processed by service providers that assist us with communications and messaging, solely for purposes consistent with the services we provide and applicable legal requirements.
6. SMS/Text Messaging
SMS Consent
If you voluntarily provide consent through an applicable website form, PROCONNECT SOLUTIONS LLC may send text messages concerning your inquiry, requested services, appointments, service updates, and, where applicable, promotional offers.
Message and data rates may apply. Message frequency may vary.
You can opt out of SMS messages at any time by replying STOP. After you send STOP, you may receive a confirmation message indicating that you have been unsubscribed.
For assistance, reply HELP or contact us using the information provided below.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
We do not treat a general submission of contact information as consent to receive marketing text messages. Where SMS marketing consent is requested, the applicable consent mechanism will identify the messaging purpose and provide an affirmative opportunity to consent.
7. Cookies and Similar Technologies
Our website or third-party services used on our website may use cookies, pixels, analytics tools, or similar technologies to operate the website, understand website usage, improve performance, and support legitimate business functions.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use appropriate care when submitting information online.
9. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and enforcing agreements.
10. Your Choices
Depending on applicable law, you may have rights concerning personal information we maintain about you.
You may contact us to request information about personal data we maintain, request correction of inaccurate information, or ask questions about how your information is used.
You may also opt out of promotional email communications by following the unsubscribe instructions contained in the applicable message.
SMS recipients may opt out of text messaging by replying STOP.
11. Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly request or collect personal information from children under 13 through our website.
If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements.
When changes are made, we will update the effective date displayed at the beginning of this policy. Your continued use of the website after an updated policy is posted constitutes use subject to the updated policy to the extent permitted by law.
13. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact PROCONNECT SOLUTIONS LLC.
PROCONNECT SOLUTIONS LLC
212 N 2ND ST STE 100
RICHMOND, KY 40475
Phone: +1-844-794-4061